Refund policy

Returns

Please inspect your order as soon as it arrives.

If your item arrives damaged or faulty, contact us within 7 days of receiving your order by emailing noornotesco@gmail.com.
Include your order number and clear photos of the issue so we can assist you promptly.

Requests made after 7 days of delivery may not be accepted.

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Refunds

Refunds are not offered as standard.

Refunds are considered only on a case by case basis and are issued solely at our discretion. If a refund is approved, it will be processed back to the original payment method once the returned item has been received and inspected.

Original shipping costs are non refundable.

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Final Sale Items

All Noor Notes card decks are considered final sale.

We do not accept returns or exchanges for change of mind, personal preference, or incorrect ordering.

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Return Shipping

If a return is approved, the customer is responsible for covering the return shipping cost.

We strongly recommend using a tracked postal service and keeping proof of postage, as we cannot be responsible for items lost in transit.

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Exchanges and Replacements

If your item arrives damaged or faulty and the issue is confirmed, we will offer a replacement where possible.

If a replacement is unavailable, we may offer an alternative resolution at our discretion.

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Contact Us

If you have any questions about your order or this policy, please reach out to us via our Contact form or email us at noornotesco@gmail.com.

We will always respond with care.